With reliance on technology increasing in a fast-paced environment, we understand that keeping your teams collaborating is critical. Vivo offers premier support services for your collaborating hardware. By including Vivo Care as an add-on at the time of purchase, you'll be able to work directly with our Vivo Care team to receive expert assistance to resolve your hardware issues quickly and efficiently as they arise.
SUPPORT WHEN YOU NEED IT
VIVO CARE SERVICES
ADVANCED PARTS REPLACEMENT
Vivo will provide advance replacement for any failed hardware component covered under the Vivo Standard support agreement. If Vivo’s technical support representative determines that a replacement part is required to resolve a reported diagnosed problem, this will be shipped free of charge by Vivo for 2nd business day delivery (Monday through Friday) for advance replacement using an expedited carrier service. Vivo will attempt to process replacement part orders same day to meet local carrier pick-up schedules. Replacement parts may include like-new or refurbished items. On-site installation of replacement parts is not included is this program.
TELEPHONE, EMAIL, OR CHAT BASED TECHNICAL SUPPORT
Telephone technical support is available during business hours (9am to 5pm MST), 5 days a week (excluding recognized Vivo holidays) for products covered by the support program. Vivo support representatives will remotely aid in diagnosing, configuring, and troubleshooting products covered by the program.
SOFTWARE UPGRADES AND UPDATES
For products covered by the support program, assistance with installing vendor updates, patches and upgrades is provided at no additional charge via telephone, chat or email support.
MULTI-VENDOR SUPPORT AND TECHNICAL ESCALATION MANAGEMENT
For products covered by the support program, Vivo will manage escalation support across the various vendors giving you one contact to help resolve your collaboration room issues.
OTHER SUPPORT SERVICES
Excited for your new solution, but not so much for the set up? Vivo's Pre-Configuration Service makes deployment easy.
Ready to install? Save your IT department's time and resources by letting Vivo's team of A/V experts take care of hardware deployment.
Technology should improve productivity, not hinder it. Vivo's custom Trainings accelerate user adoption so your teams don't miss a beat.
Our customized Guided Tutorials improve end-user adoption to take strain off of IT resources.
Need more intensive training? Vivo offers on-site and virtual Training for your whole team.
Vivo’s Financing lets organizations keep their tech up to date on a budget that works for them.