Vivo's Hypercare service provides dedicated, on-site technical support during the initial launch of a new collaboration solution to guarantee a disaster-free go-live when stakes are high.
HYPERCARE
Resolve unexpected issues quickly with on-site technical support when your organization launches new tech
WHAT IS HYPERCARE?
WHY CHOOSE HYPERCARE?
FIX ISSUES FAST
With Hypercare, you'll be able to correct technical failures quickly so no one's left hanging.
PROTECT BUSINESS
Technical issues can mean losing business opportunities. Resolve launch-day issues quickly with on-site support.
AVOID CONFUSION
In-office support means you don't have to rely on translating technical instructions over the phone..
ENSURE A SMOOTH LAUNCH
Launch day has the highest risk of experiencing unexpected issues. Hypercare manages that risk.
GET ON-GOING SUPPORT WITH VIVO CARE
When technology inevitably starts to break down, Vivo Care provides immediate phone, chat, and email support to provide necessary repairs, replacements, and upgrades.
OTHER SUPPORT SERVICES
Excited for your new solution, but not so much for the set up? Vivo's Pre-Configuration Service makes deployment easy.
Ready to install? Save your IT department's time and resources by letting Vivo's team of A/V experts take care of hardware deployment.
Technology should improve productivity, not hinder it. Vivo's custom Trainings accelerate user adoption so your teams don't miss a beat.
Our customized Guided Tutorials improve end-user adoption to take strain off of IT resources.
Custom-made How-To Videos walk your team through your organization's workflows with your tech.
Technology should improve productivity, not hinder it. Vivo's custom Trainings accelerate user adoption so your teams don't miss a beat.