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This solution provides innovative frameworks allowing multiple communication tools and devices to integrate or work together, enhancing business communications and practices. Unified communications solutions combine software and hardware devices into a single application system for streamlined operations, simplified remote connectivity, and better company decision-making.

• A well-designed UC system can improve the following:
• Internal communications
• Employee productivity
• Remote connectivity
• Collaborative workforces
• Customer service experience
• Compliance practices
• IT security

Unified communication systems are collaborative technology solutions. They are also integrable, meaning they are designed to integrate with multiple existing business applications, including CRM software and third-party collaboration tools.

A UC system generally includes three components:

• Voice calling: Voice over Internet Protocol (VoIP) solutions have revolutionized virtual phone capabilities. Some businesses even incorporate a cloud calling system, allowing employees to receive virtual numbers they can use with their mobile devices.
• Messaging: With a unified communications platform, users can easily access direct messaging and company emails, facilitating digital communication and collaboration.
• Video conferencing: Video conferencing allows presenters to display their screens and share critical findings with their teams, facilitating real-time interactive collaboration.

There are several key components to look for when selecting a UC platform:

• Deployment services: Whatever platform you choose, the UC deployment configuration should provide maximum performance for individual business needs. When selecting a vendor, identify companies that can roll out audio and visual setups for a faster and more efficient AV deployment process.
• Communication features: UC platforms should include robust applications with features like voice calling, audio conferencing, email, and instant messaging. Your platform should also provide advanced notification features, allowing users to send and receive messages in various formats.
• Security: A well-designed unified communications platform should include augmented security measures to minimize fraud risks and protect sensitive information. Finally, your vendor should ensure your company aligns with current security regulations.

Here’s a list of the leading platforms offering unified communications solutions and what each platform offers for businesses seeking collaborative solutions. Each of these platforms includes the following UC capabilities:

• Video calls
• Meetings
• VoIP
• Chat
• File sharing
• Screen sharing
• Presence
• Conference room solutions
  

1. Microsoft Teams Unified Communications Solutions

Microsoft Teams meetings can host up to 300 video participants in a single session, making engaging online discussions with large groups easier. Teams allows you to more seamlessly connect with remote and in-office team members to increase collaboration and productivity.

Microsoft Teams offers a free plan and three business plan tiers.

Free

• Unlimited one-on-one meetings for up to 30 hours
• Unlimited group meetings for up to 60 minutes
• Up to 100 participants per meeting

Microsoft Teams Essentials

• $4 per user per month
• Unlimited group meetings for up to 30 hours
• Up to 300 participants per meeting

Microsoft 365 Business Basic

• $6 per user per month
• Unlimited group meetings for up to 30 hours
• Up to 300 participants per meeting
• Additional features like Microsoft 365 apps and business-class email

Microsoft 365 Business Standard

• $12.50 per user per month
• Unlimited group meetings for up to 30 hours
• Up to 300 participants per meeting
• Additional features like hosting webinars, attendee registration, and reporting

Microsoft Teams integrates with Microsoft’s productivity apps, such as Word, Excel, PowerPoint, etc. Additionally, you can connect your SharePoint and OneDrive accounts to Teams, giving you easier file storage access.

There are strong administrative controls, allowing an admin to easily configure their company’s global settings, limiting or allowing users to share their screen or a company file. The result is streamlined collaboration practices through digitized solutions while also maximizing digital security.

Finally, the Teams solution offers multiple instant messaging features, including chat translations and schedule and priority notifications, so you can focus on the most critical reminders without missing crucial information.

If you already use Microsoft Office tools, Teams is a good choice; you’re already paying for it in your subscription, and it integrates well with your other Office applications.

2. Zoom Unified Communications Solutions

Zoom is a top-rated platform because of its reliability, ease of use, and enterprise-grade features.

Because of its built-in features, you can elevate your Zoom Room experience by integrating multiple audio and video components. We also offer AV design and integration services, like Instant AV, for connecting within conference rooms of varying sizes and layouts.

As an innovative platform, Zoom simplifies online communication practices with its breakout room feature to promote small-group discussions.

Zoom offers the following tiered plans:

Basic

• Basic (free or free with credit card):
• Unlimited video calls with up to 100 participants for 40 minutes

Pro

• $15.99 per month per user
• Unlimited video calls with up to 100 participants for up to 30 hours

Business

• $19.99 per month per user
• Unlimited video calls with up to 300 participants for 30 hours

Business Plus

• $25 per month per user
• Unlimited video calls with up to 300 participants for up to 30 hours
• Added features like unlimited regional phone

Enterprise

• Enterprise price depends on the quote
• This tier offers numerous added features, including 1,000-participant video calls up to 30 hours

Collaboration has never been easier than with Zoom since multiple parties can share their screens simultaneously. Zoom participants can set reminders for messages received through Zoom Team Chat. They can also create folders that organize their chats into groups on sidebars.

Zoom Rooms provides multiple camera support and multiple controllers in a single room, along with companion whiteboards and digital signage.

 Zoom is the gateway to enhanced productivity through built-in features that all users can use to their advantage.

3. Google Meet Unified Communications Solutions

Google Meet is included in your subscription with Google Workspace. As a simple video-conferencing platform, Google Meet redefines what it means to collaborate with company personnel. If you prefer to join company gatherings on your mobile device, Google Meet is the preferred UC platform. It excels in delivering clear, consistent, and reliable online gatherings.

With the innovative Google Meet Conference Room, you can enhance privacy and security measures by controlling meeting room access. Additionally, you can simplify scheduling habits by syncing meetings through Google Calendar. Google’s conference room works well with certified devices like the AI-powered Huddly IQ conference camera.

Google Meet is available in the following tiered subscription plans:

Free

• Unlimited one-on-one video calls up to 24 hours
• Unlimited video calls with up to 100 participants up to 1 hour

Business Starter

• $6 per month per user
• 100-participant video calls of up to 24 hours

Business Standard

• $12 per month per user
• 150-participant video calls lasting up to 24 hours

Business Plus

• $18 per month per user
• 500-participant video calls of up to 24 hours

Enterprise

• Enterprise pricing requires a quote, but it includes enhanced support and security, among other upgrades
• 1,000-participant video calls for up to 24 hours

Each plan has upgrade options to raise the number of participants within that tier.

 Google Meet is known for accommodating less tech-savvy users with features—like a reminder when you’re on mute if you speak—that help strengthen collaborative sessions without disruptions. You can also automatically record meetings through Google Calendar.

 Google Meet offers simplified functionality and a reliable video experience that is sure to increase communication standards for businesses.

Efficient communication is essential in the workplace to streamline day-to-day business activities and foster collaborative spaces for better user experiences.

Collaboration empowers employees to become more productive, make informed decisions, apply innovation, and manage projects efficiently. Finally, effective communication can stimulate employee engagement while allowing a business to take control of its short- and long-term objectives.