Technology evolves rapidly, and with it, software platforms continuously update their requirements for certified devices. Recently, some conferencing hardware solutions have reached End of Certification for platforms like Zoom and Microsoft Teams, which raises important considerations for IT teams. But what does this really mean, and how does it compare to other product lifecycle stages like End of Support, End of Life, and End of Sale?

WHAT IS END OF CERTIFICATION?

End of Certification occurs when a device or hardware solution is no longer officially certified by Zoom or Microsoft Teams. This does not mean the device immediately stops working, but it does mean:

• The product will not receive future certification updates.

• Compatibility with new platform updates may be impacted.

• Businesses may experience limited technical support for platform-related issues.

• Some advanced features may no longer be optimized for the platform.

This stage is often the first sign that a device is nearing the later phases of its lifecycle.

UNDERSTANDING PRODUCT LIFECYCLE TERMS

When investing in technology, it’s crucial to understand the different phases of a product’s lifecycle. Terms like End of Support (EOS), End of Life (EOL), and End of Sale (EOS) define the availability, security, and support status of a device. Knowing what each term means helps businesses plan upgrades, ensure compatibility, and mitigate security risks.

END OF SUPPORT

End of Support (EOS) occurs when a manufacturer stops providing software updates, security patches, and technical assistance for a product.

Once a device reaches this phase, it becomes vulnerable to cyber threats, as security updates are no longer issued. Additionally, troubleshooting help from the manufacturer is either limited or entirely unavailable. Businesses relying on EOS products risk operational inefficiencies and security vulnerabilities, making it essential to plan ahead for replacements or upgrades.

END OF LIFE (EOL)

End of Life (EOL) signifies that a manufacturer has officially discontinued a product, halting all firmware updates, security patches, and future developments.

As technology evolves, EOL products become increasingly incompatible with newer systems, leading to performance issues and security gaps. Organizations using EOL devices should prioritize transitioning to modern alternatives to maintain efficiency, security, and compliance with industry standards.

END OF SALE (EOS)

End of Sale (EOS) indicates that a product is no longer available for purchase directly from the manufacturer or official resellers.

While some manufacturers continue offering limited support for existing customers, policies vary. Businesses planning long-term technology investments should check whether EOS products will still receive necessary updates and support before making a purchase.

MICROSOFT TEAMS PHONES & DISPLAYS – END OF CERTIFICATION LIST

Microsoft Teams has recently announced the End of Certification (EOC) for the following Teams Phones, with End of Support scheduled for August 5, 2025:

ZOOM DEVICES – END OF CERTIFICATION LIST

Microsoft Teams has recently announced the End of Certification (EOC) for the following Teams Phones, effective February 1, 2025:

Contact your Crestron representative for support and hardware upgrade options.

DTEN, EPOS, EXTRON, HP POLY, NEAT, AND YEALINK – END OF CERTIFICATION

The following devices will transition from Active Certification to Compatible Support Mode at Zoom:

DTEN ZOOM ROOMS CONTROLLERS - END OF CERTIFICATION 

DTEN has announced that several models will transition from Active Certification to Compatible Support Mode within Zoom. While no longer actively certified, these devices will still support Bring Your Own Device (BYOD) functionality and receive essential security updates and bug fixes for up to 15 months, with some models extending support up to 36 months. Additionally, DTEN devices with Orbit Pro licenses will continue receiving support to ensure a seamless hardware transition.

The following DTEN models will transition from Active Certification to Compatible Support Mode at Zoom:

March 2025

• DTEN ME Zoom Rooms Appliance (Android 9)

• DTEN ME Pro Zoom Rooms Appliance (Android 9)

• DTEN GO Zoom Rooms Appliance (Android 9)

• DTEN ON Zoom Rooms Appliance (Android 9)

These devices will continue to support the BYOD experience and receive bug and security fixes. A next-generation DTEN ME Pro with Android 12 / 64-bit will be available in July 2025.

September 2025

• DTEN MATE (PoE) Zoom Rooms Controller (Android 10)

• DTEN MATE (WiFi) Zoom Rooms Controller (Android 10)

These controllers will still be supported and receive bug and security fixes. A DTEN Mate with an OS upgrade to Android 12 will be available in June 2025.

WHAT SHOULD BUSINESSES DO NEXT?

If a conferencing device used in your meeting rooms has reached End of Certification, consider the following steps:

• Check Manufacturer Support: Determine how long the manufacturer will continue to provide updates and support.

• Assess Compatibility Risks: Review upcoming Zoom and Microsoft Teams updates to see if your device may be impacted.

• Plan for Future Upgrades: If a device is nearing End of Support or End of Life, start evaluating newer certified solutions to ensure uninterrupted collaboration.

• Work With Experts: Vivo Technologies can help assess your current AV infrastructure and recommend future-proofed solutions that align with your business needs.

CONCLUSION

Vivo Technologies stays ahead of the curve, ensuring that businesses have the most up-to-date and certified collaboration technology. If you need assistance transitioning from any of these End of Certification (EOC) devices or upgrading your AV infrastructure, we are here to help. Our team can guide you through the best replacement options and ensure a seamless transition for your conferencing needs.

End of Certification is an early warning sign that a device may face future compatibility issues with Zoom or Microsoft Teams. While the device may still function, businesses should proactively monitor updates and plan for eventual replacement. Need help navigating these changes? 

Reach out to our experts to discuss your conferencing needs today!